TERS Update Blog: 22 December 2020

Our blog post today draws your attention to our new FAQ, based on the UIF’s TERS update letters from 15 and 18 December 2020. As TERS draws to a close, these letters, and therefore our FAQs, provide information relevant to the 16 September to 15 October application period. They also cover information on correcting earlier periods’ applications, yet to be accepted and / or processed.

You can find our FAQs on this help site page. The FAQs are:

We hope that the FAQ proves useful. If you have any questions on how the above information relates to SimplePay, please feel free to contact us at [email protected]

Equally, if you are not yet a client of SimplePay but would like to be, why not check out our website? Or, better yet, try out our service for free with our 30-day trial, get acquainted with our user-friendly service by reading our getting started page, or take our free online course

Keep well and stay safe.

Team SimplePay

President’s Speech – 14 December 2020

Last night the President addressed the nation for the second time this month on the ongoing challenges of COVID-19 and how the Government plans to counter them. Some of the new rules announced are particularly important for businesses, so these are what the blog post today focuses on.

Masks and Social Distancing

The authorities are going to be more active in enforcing compliance with measures to curb the spread of the coronavirus. You as managers and business owners are now responsible for ensuring that employees and customers entering your premises or vehicle are wearing masks.

Failure to enforce these rules on your employees or customers could expose you to fines or even six (6) months imprisonment.

Gatherings

Some of the key points on changes to permitted gatherings are as follows:

  • Gatherings are limited to 250 people outdoors or 100 people indoors.
  • All gatherings need to provide ventilation and hand sanitiser, as well as practice social distancing and mask wearing.
  • Certain hotspots for gatherings will be fully or partially closed across the festive season (16 December 2020 to 3 January 2021). Fully closed areas currently include the Eastern Cape and Garden Route.
  • Beaches and parks that aren’t closed will be open between 9am and 6pm.

It is important that you keep up to date with the latest news on any restrictions as rules are subject to change, dependent on increase or decrease of transmission in a region.

Hospitality and Goods

As the President suggested a second wave is possible, the focus of the Government is to try and maintain economic activity, whilst limiting the spread of the virus. This is reflected in the restrictions and rules that have been placed on the hospitality and tourism sectors.

The new rules are:

  • There is a national curfew between 11pm and 4am.
  • Restaurants and bars must close by 10pm to allow staff time to return home before curfew.
  • Alcohol can be sold in shops Monday to Thursday, between 10am and 6pm
  • Vineyards and wine tastings may resume on the weekends and may include purchases for offsite consumption. 

Although the above restrictions may limit your business, it is encouraging that emphasis is being placed on keeping the wheels of the economy turning.

You can read the President’s full speech by following this link.

We hope that this information has proved useful to you. As always, if you need to get in touch with a member of the team, you can contact us at [email protected]

Keep well and stay safe.

Team SimplePay

TERS Updates for September October Applications

Update 1 December 2020: Minister Nxesi has announced that the September / October TERS period will be the last of the scheme. To read the Government Gazette, follow this link.

Hello and welcome to another TERS update blog post. Our information today is taken from the UIF’s most recent update letters, which announced a post-verification audit and highlighted an issue with some applications for the most recent application period. You can read more about the 16 September to 15 October TERS application period in this recent blog post

Post Verification Audit

The UIF has announced that audits of the TERS process will begin from 1 December 2020 and will last for an estimated period of six (6) months. The audits are to be completed by a number of named companies with expertise in this area. This is in line with the Memorandum of Agreement you signed to be able to partake in the TERS scheme.

The UIF requests that you keep at least the following information readily available in hard or electronic format in case you are contacted:

  • UIF COVID TERS application pack 
    • There should be an application pack for each period which you applied to, containing the documents which you submitted;
  • Bank statements relating to your COVID TERS application(s);
  • Each employee’s HR file;
  • *Payroll report from 1 January 2020 to July 2020;*
  • Proof of payment to your employees; and
  • Proof of any refunds to the UIF (if applicable).

*Thankfully, by using SimplePay all of your payroll information is in one centralised location! We hope that this helps you with any prospective bookkeeping which may follow.

NOTE: The information listed above contains personally sensitive information for both you and your employees. Because of this we would recommend that you verify the credentials of anyone who may contact you in this respect.

Issue with SOME September / October TERS Applications

The UIF has announced that some applications received for the 16 September to 15 October period, submitted before 10AM on Wednesday 25 November 2020 did not meet their system’s requirements. As a result, they have been rejected and if this applies to you, you will need to resubmit. The UIF won’t notify you if you fall within this set of applications, so if in any doubt you should check your application status.

This issue does not apply if you applied using SimplePay’s CSV, but if you have made applications manually, this may affect the employees for whom this was done. 

Whether you submitted via CSV or manually, we recommend you log in to your TERS profile and look for the September / October applications in the Saved Employees section. If your applications appear then your submission is deemed to be correct and you don’t need to resubmit. 

If you cannot find your applications for the September / October period, you must resubmit for your employees to receive TERS benefits for this period.

We hope that this information has proved useful to you. If you have any questions on how the information above relates to SimplePay, please feel free to contact us at [email protected]

Equally, if you are not yet a client of SimplePay but would like to be, why not check out our website? Or, better yet, try out our service for free with our 30-day trial, get acquainted with our user-friendly service by reading our getting started page, or take our free online course

Keep well and stay safe.

Team SimplePay

TERS Application Period for September / October Open

We are happy to start the blog today with news that applications for TERS benefits for the period of 16 September to 15 October are now open. We mentioned this previously in our blog post on the President’s national address, but we can now provide you with more details.

The application period opened yesterday, 23 November and runs until 31 December 2020. The eligibility criteria remain the same as for the 16 August to 15 September period, with more information available on this here. As always, you need to make the claim via the TERS portal and upload the relevant documents along with your application.

First Time Applicants

It is still possible for you to apply for TERS for the first time, but it should be noted that you will only be able to apply for the 16 September to 15 October period. If you wish to claim, you’ll need to activate your profile online as soon as possible on the TERS portal, following the instructions to sign the Memorandum of Association and Letter of Undertaking.

If you experience any difficulty you can call the UIF on 0800 030 007. They will provide you with a reference number, which can be used as evidence of your efforts to comply if your submission is late. 

Bank Verification

Our last blog post on TERS covered in detail many of the problems that have arisen through the bank verification steps. If you are continuing to experience any issues with bank verification, that post may provide a useful port of call. 

As the bank verification process is fully automated, the details you provide have to exactly match those that the bank has. If in any doubt, please contact your bank to make sure that the details you input are correct.

Digital UI-19

The UIF has stated that It is ceasing to process manual UI-19 submissions. In its place, the UIF has introduced an online equivalent called Digital UI19. The aim of this is to streamline their operations and reduce the amount of manual inputting on their side.

SimplePay users, no need to be alarmed! With the exception of foreign employees, who have to be submitted separately for TERS, if you are a part of SimplePay we enable you to generate and send  your UIF submissions from the SimplePay site. Easy, we know. This in turn means you don’t have to manually input data and can avoid the dreaded typo!

Because of this, you can read the following explanation on Digital UI19 safe in the knowledge that you don’t have to get to grips with new software. 

So… Digital UI19, what is it?

Digital UI19 provides a way for employers to fill in an online spreadsheet with the relevant information, download it and then send it to the UIF, where it will be automatically processed. To us this sounds like a lot of extra typing. You could nonetheless do this and brush up on your touch typing (yawn)…

… or you could start / continue using SimplePay, make payroll a breeze and treat yourself with all that time you’ve saved!

We hope that this information has proved useful to you. If you have any questions on how the information above relates to SimplePay, please feel free to contact us at [email protected] 

Equally, if you are not yet a client of SimplePay but would like to be, why not check out our website? Or, better yet, try out our service for free with our 30-day trial, get acquainted with our user-friendly service by reading our getting started page, or take our free online course

Keep well and stay safe.

Team SimplePay

State of the Nation Address: 11 November 2020

On Wednesday evening (11 November 2020), our President once again took to the stage to address the nation on how the country is faring against the global pandemic. Whilst the coronavirus remains a real and present threat, the overall tone of the speech was to get the economy back up to running at full capacity. Therefore, if you have concerns about how a potential second lockdown will affect your business, this hopefully provides some reassurance.

In addition to addressing how the Government intends to proceed, there were some more specific and relevant points to pick out of the speech. Here are some of the points that we thought were worth blogging about.

TERS

We can’t remember the last working days that TERS hasn’t come up in some capacity, but the President announced that the final period that TERS will run is for 15 September to 15 October 2020. 

For all the frustration that this scheme has caused you (and us!) it has been a vital lifeline to many over the past eight (8) months. We hope that this news of its conclusion has come to you at a point where your business has sufficiently recovered.

The UIF has not communicated anything further on the opening date for applications  or whether there are any changes to the requirements, but we shall do our best to inform you as and when we know.

State of National Disaster

To be able to react to hotspots of the coronavirus, the state of national disaster has been extended once again until 15 December 2020. 

As stated in our previous blog post, there is a possibility for TERS to run as long as South Africa remains under a state of national disaster, but the President’s speech suggests that instead the relevant Minister will announce the conclusion of TERS to be 15 October 2020.

COVID-19 Social Grant

The Government’s social relief of distress grant helps individuals who are unemployed and do not receive any other type of income or grant, such as TERS or UIF benefits. This was due to conclude in October, but has now been extended until January 2021. More information on the grant can be found here.

Respect for Those Lost to Coronavirus

As a gesture of respect and solidarity to the individuals, families and friends who have lost someone to coronavirus, the Cabinet has suggested that the nation embark on 5 days of mourning for the victims of COVID-19. Between 25 and 29 November, you are encouraged to wear a black armband or similar token to signify respect for those who have departed. 

We hope that this information has been useful to you. If you have any questions on how the information above relates to SimplePay, please feel free to contact us at [email protected]

Keep well and stay safe.

Team SimplePay

TERS: Updates and Clarifications

The blog post today is aimed at trying to provide some much needed clarity on the TERS process. These changes, as outlined in a recent UIF update letter, were first introduced in our blog post from 5 October. The content of this blog post is taken from and summarises the UIF’s official update letter dated 14 October, sent to all employers.

Our post today covers:

  1.  how to determine salary and remuneration paid on applications;
  2.  the finer details of the bank verification step;
  3.  an update on foreign national applications; and
  4.  a reminder of how to end service on SimplePay.

1.a – How to Determine the Correct Monthly Salary to Declare

The monthly salary column of your TERS CSV, should reflect the aggregate of the wage and fringe benefits you pay to each of your employees. As SimplePay pre-populates this column, provided your employee’s salary information is correct, there’s nothing further to worry about. It is worth noting that if this value is not accurate, the UIF has introduced a new verification step.

The UIF is cross referencing the “taxable earnings” value for your employees’ March 2020 uFiling submission, in order to ensure that salaries are not inflated. If the values differ, the lower value will be used for the calculation of TERS benefits.

This is not a retrospective change, meaning it will only be applied to applications that have been processed from 3 September onwards. The change will though apply to all applications past this date, regardless of the lockdown period to which they relate. Unfortunately, even if you had legitimate reasons for increasing an employee’s salary, there is no way to apply to receive the higher sum that this would yield. 

1.b – What is the Correct Value for Remuneration?

To answer this question, it helps to take one step back. An employee is entitled to TERS benefits where he or she earns a reduced salary due to:

  • business closure;
  • comorbidities (an illness which puts the employee at an increased risk);
  • reduced working hours; or
  • having to take a temporary reduction of salary due to operational requirements.

Any of your employees satisfying the above can receive TERS benefits. Importantly though, where your employees receive remuneration in addition to TERS benefits for any given period, this needs to be recorded. This is because the aggregate of the TERS payment, plus the reduced remuneration paid by you cannot be greater than the amount the employee would ordinarily earn. Because of this, it’s important you know what falls under remuneration.

The UIF has clarified that all amounts / payslip components that would normally count as remuneration are included, except for loans, advances and payments related to leave taken.

2. Bank Verification

As part of the improvements to the TERS process, bank verification steps have been introduced. To help avoid delays it is important that you provide correct banking information. 

Some of the most common reasons for the failure of bank verification include:

  • The incorrect Personal ID number is used. This should be that of the bank account holder. If it is a joint account, you should ensure that it is the primary holder’s ID used.
  • If the bank account is held in a trade name, it is important that it matches the bank account’s name. 
    • If the bank account includes special characters, these should be used
    • Do not include any “t/a” sections of the bank account information
    • If the account’s name is in Afrikaans, this is how it should appear

Single Bank Account for Several UIF Entities

If you have several companies that pay into one bank account and you wish to claim TERS benefits to all the employees of the different companies, you will need to use the “Trade Name Verification” option to verify these UIF entities.

On the TERS portal, you will need to change all of your companies’ names to match the company name stated on the bank account. This will mean that you will have more than one UIF entity with the same name on the TERS portal, but also allows you to apply for benefits for all employees.

If you are at all unsure about this we would encourage you to get in touch with the UIF on 0800 030 007.

3. Foreign Nationals Update

The UIF has said that it’s currently working with the Department of Home Affairs to verify the foreign nationals. No payments will be made until the UIF has verified individuals’ identities, but it hopes it will manage this within the next fortnight.

Foreign nationals must be declared via uFiling, regardless of whether you submitted their declarations to the UIF using SimplePay.

How To Change Existing Applications

If you now realise that there’s an issue with one or more of your applications, this can be done using the UIF’s discrepancy function. Corrections can only be made once per employee, per application period so it’s crucial that you make the amendments carefully and accurately.

The discrepancy functionality is open for claims made up to and including the July / August application period, and will open in due course for the later lockdown periods.

How To End Service on SimplePay

It is important to correctly reflect your employees’ current working status on SimplePay for several reasons. Having this information allows:

  • SimplePay to provide you with accurate auto filled TERS CSVs;
  • you to make correct submissions to SARS;
  • Your employees to claim UIF where necessary; and 
  • Reduces your monthly charge to the number of active employees

To allow for SimplePay to provide you with accurate auto filled TERS CSVs, make correct submissions to SARS and reduce your monthly premium to an appropriate amount, it is important to correctly reflect your employees’ current status on SimplePay.

For a reminder of how to end an employee’s service on SimplePay, you can read this previous blog post.

We hope that this information has proved useful to you. If you have any questions on how the information above relates to SimplePay, please feel free to contact us at [email protected] 

Equally, if you are not yet a client of SimplePay but would like to be, why not try out our service free? You can sign up for your free 30-day trial here, get to grips with our user-friendly service by reading our getting started page, or try our free online course. Concerned about cost? Don’t be; we’ve simplified that too – check out our pricing page. Alternatively, you can request a formal quote if you need one here.

Keep well and stay safe.

Team SimplePay

Lockdown Level 2

Note: This information was correct at the time of writing, being based on the Government’s related media releases.

Today (18/08/2020) is the first day that South Africa has dropped down to lockdown level 2 out of 5. But what does this actually mean? In today’s blog we shall outline the new changes and provide a summary table of what changed between each level of lockdown. 

Level 2

Travel and Accommodation

For the first time since 27 March 2020, people living in South Africa are allowed to travel between provinces for leisure purposes. This relaxation comes at the same time as the removal of the limit to the range of accommodation facilities which can be used, meaning that those of you in the hospitality sector can once again welcome nationwide guests. 

Gatherings

Under level 2, provided that you observe the Government Regulations on social distancing and health protocols, a number of gatherings are now permitted. This further expands the number of businesses that are able to operate under level 2. You can read the full list of permitted gatherings in section 55 of the Government gazette, but we have picked out a handful of the most relevant ones below:

  • Accommodation establishments and tour operators (up to 50% of available floor space, with patrons at least 1.5 metres apart)
  • Bars, taverns, shebeens and similar establishments (up to 50 people)
  • Concerts and live performances (up to 50 people)
  • Tourist attractions
  • Gyms, subject to guidelines (up to 50 people)
  • Swimming pools (up to 50 people)
  • Sports grounds and fields
  • Beaches and public parks

Sale of Alcohol and Cigarettes

The Government has relaxed its stance on the sale of alcohol, meaning that bars, restaurants and other institutions with a license to sell alcohol on-site can again do so, provided strict adherence to the 10pm curfew.

Additionally, alcohol can now be sold in shops between the hours of 9am to 5pm. Cigarettes may also now be sold in shops.

Businesses that must Remain Closed

Despite the majority of businesses, there are a number which must remain closed at this moment under level 2. These are:

  • 1. Night clubs
  • 2. International passenger air travel for leisure purposes
  • 3. Passenger ships for international leisure purposes
  • 4. Attendance of any sporting event by spectators
  • 5. International sports events
  • 6. Exclusions relating to public transport services as set out in the directions issued by the Cabinet member responsible for transport

Comparative Table of Lockdown Levels

Below is a comparative table between lockdown levels 5 to 2. If changes were made within the period of a certain lockdown level, the changed position will be recorded within the table. For a more detailed evaluation of the level, you can click on the link at the head of each column.

Lockdown LevelFive (5) Four (4)Three (3)Two (2)
Effective Date27/03/202001/05/202001/06/202017/08/2020
ShoppingFood, medicine and healthcare onlyFood, medicine, healthcare and limited others Most shopping reopened, but alcohol and tobacco sales remain prohibitedMajority of shopping reopened
TravelNone, except essentialNone, except essential and for businessBusiness travel and Intra-provincial leisure travelAll Inter-provincial travel, including domestic flights
Permitted GatheringsNone, except for funeralsFunerals, workplaces and obtaining certain goods and servicesA large number of gatherings permitted, subject to conditionsA large number of gatherings permitted, including amateur sport and small social events
Public SpacesClosedLimited number open, e.g. exercise permitted between 6 – 9amLimited number open for activities e.g. exercise between 6:00 – 18:00Open, subject to the Minister announcing closure and adherence with health protocols
Workplaces  Open for the provision of Food, medicine and healthcare onlyOpen for the provision of Infrastructure, manufacturing and food, as well as some other services.Majority reopened, except for some accommodation establishments and nightclubsMajority reopened
LeisureNoneNoneLarge number of services reopened within provinces, minus gyms, sports facilities, beaches and othersMajority of services reopened, minus nightclubs, spectating live sport and limited others

We hope that you have found the above information useful. If you have any questions on how the information above relates to SimplePay, please feel free to contact us at [email protected]  

Equally, if you are not yet a client of SimplePay but would like to be, or if you’d like to know how we can take the effort out of filing and calculating payroll, you can get a formal quote, sign up for our 30-day free trial or learn how to get set up on SimplePay. Alternatively, you can get in touch with one of our amazing support team at [email protected] 

Keep well and stay safe.

Team SimplePay

Easing of Tourism Industry Restrictions Under Level 3

On 30 July 2020, the Minister for Tourism gave a speech on the relaxation of certain lockdown measures affecting the tourism industry. Subsequently, these announced changes have been released in a Government gazette, meaning that you are now allowed to do the actions referred to in the speech. In the blog today we will be picking out the key aspects of the speech and explaining what exactly you can now do under level 3 of lockdown.

Restaurants

The nine o’clock curfew has had a greater adverse impact on the restaurant industry in comparison to most others. This restriction has had the effect of limiting the number of prospective customers at one of the busiest periods for restaurants. 

Responding to this, the Government has extended curfews to 10pm, thus accommodating later dinner services.

Leisure Accommodation

Restrictions to domestic and leisure travel have resulted in a large, if not total, shrinkage in business for accommodation establishments.

As of 1 August,  if you are an accommodation establishment, you will be able to welcome customers from within your own province. We must emphasise that this easing is only for intra-provincial travel, i.e. no travel between provinces for leisure purposes. There are also the following two provisos:

  1. No more than two people per room is allowed (except for parents staying in a room with their children).
  2. Short term home rentals and home sharing remains closed.

Safari Tour Operators

Prior to the new Regulations, only self-driven safari tours were permitted under level 3. The changes mean that if you are a tour operator, you can carry out open air guided tours, subject to certain directions.  

COVID-19 Loan Guarantee Scheme

Use of the newly revised COVID-19 Loan Guarantee scheme was encouraged by the Minister in her speech. The new revisions aim to make it easier for companies in all sectors to access loans for operational costs, on preferential terms.  You can now also apply for business restart loans to assist you in the costs of reopening your business.

More information on the scheme and the changes in requirements can be found in this official guide.

Tourism Sector Recovery Plan

On 1 August, a draft of the Tourism Sector Recovery Plan was released for public comment. Subject to amendments, this provides you with a roadmap for how the Department for Tourism aims to navigate through the coming months.

Reading the draft recovery plan should give you a better understanding of the Department for Tourism’s strategy for rejuvenating the tourism sector is. If you want to give any input on the recovery plan, this must be sent to [email protected] by 15 August 2020.

We hope that you have found the above information useful. If you have any questions on how the information above relates to SimplePay, please feel free to contact us at [email protected].  

Equally, if you are not yet a client of SimplePay but would like to be, or if you’d like to know how we can take the effort out of filing and calculating payroll, get in contact with us or visit our website.

Keep well and stay safe.

Team SimplePay

Gross Remuneration Override for UI-19

At the onset of the COVID-19 pandemic, we worked swiftly to bring you solutions to new payroll challenges that arose. One of these was the introduction of the pre-populated individual UI-19 form (announced here), saving you the inconvenience of having to fill out these forms manually. We’ve now introduced an override option for the Total (Gross) Per Month field, so you can further tailor the form to your employees’ circumstances, if necessary.

The Total (Gross) Per Month should contain the value of the employee’s regular remuneration subject to UIF, and as such, the field is pre-populated with the gross remuneration earned by the employee in the month prior to the month of termination. This is because remuneration from the month of termination is often distorted, due to pro-rata earnings, leave paid out, severance pay and other transactions that arise as a result of termination. The prior month’s earnings therefore have a higher probability of accurately reflecting the employee’s regular earnings. 

To cater for employees whose earnings fluctuate frequently or whose month prior to termination was abnormal, the new override option gives you the flexibility to enter the gross remuneration that best reflects the average earnings of the employee. You can make use of the payslip items on the Transaction History Report generated by SimplePay or the Income Subject to UIF in the UIF Trace (outlined under the UIF Contributions heading here) when determining this figure. Alternatively, you can contact the UIF if you are uncertain.

To make use of the override option, follow these steps:

  • Click on Manage End of Service for an employee whose service has already been terminated on the system
  • Under Service Period History, click on Termination Certificate Inputs
  • Enter the monthly remuneration amount into the Override Gross Remuneration (UI-19) field
  • Click Save

It’s that simple! The individual UI-19 form will now reflect the gross remuneration that you entered.

For more information on terminations, the following help articles are available:

If these help articles do not solve your query and you need further assistance, please reach out to our support team.

Not a SimplePay client? All of the forms and functionality covered in this blog post and on our help site are only available to SimplePay clients. The good news is that we offer a 30 day free trial and sign up is a breeze! You can find out more and sign up for a trial here. Come and experience the joy of stress-free payroll.

Team SimplePay

Ending Service on SimplePay

One of the demands that COVID-19 has placed on businesses is the need to be flexible in the number of staff under their employ at a certain period in time. We at SimplePay appreciate this and so the blog today is aimed at informing you on what you need to do to accommodate your situation through the system to ensure accurate submissions, enable employees to claim benefits and prevent unnecessary billing.

Employees Leaving your Company

Ending Employees Service

If for any reason, one or more of your employees are no longer able to work for your business, whether only for a period of time or indefinitely, it is important to end their service on SimplePay for the following reasons:

  1. Ending employees’ service correctly provides them access to accrued unemployment insurance (UIF) benefits or TERS benefits.
  2. SimplePay’s pricing model is based on the number of active employees on the system at the start of your monthly billing cycle. Therefore, if the employee is still active on the system when your invoice is generated, you will be charged for the employee even if no payslips have been processed for that employee. 

Information on ending an employee’s service is detailed in this help article, including steps to follow, the end service checklist and which UIF status code to use.

If you have several employees whom you have to end service for, you can do this in bulk, as detailed in this blog.

If you are ending employees’ service in order to apply for TERS benefits for them, the correct UIF status code to use is given in the COVID-19 UIF Quick Reference Guide.

What Must be Provided to Employees Upon Ending Their Service

Having ended an employee’s service, there are a number of forms which you must provide them with. SimplePay generates the following forms on your behalf, saving you the added paperwork (click on the link for each for further information): 

More information on these forms can also be found in the COVID-19 UIF Quick Reference Guide. By furnishing employees with the above forms, this means that if you are not participating in the TERS scheme, employees can claim UIF benefits. For information on how to assist employees in this process, refer to this help page.

If whilst still under your employ, an ex-employee was sent invoice emails from SimplePay, the billing email list needs to be amended. To do this, click on the Profile Icon > Billing > Update Billing preferences and remove the relevant billing email(s). 

The final thing which you must check before your employees can claim UIF is that you are up to date with UIF declarations and payments. SimplePay has recently released several new features to ensure that you have all the information you could possibly need. As detailed in our blogs you can now download submissions, responses and view reasons for any error responses, allowing you to correct any issues that may have arisen. 

If you pay your and your employees’ UIF contributions directly across to SARS, SimplePay automatically details the UIF amounts owed in the generated monthly EMP201s. If adhered to, this should mean that you are not in any arrears. 

By following the above, this should result in a smooth transition and lessen the stress for all parties involved.

Shutdown of Business

Lockdown or other reasons might mean you sadly need to close your business on a temporary or permanent basis. Your intention on whether to reopen your business or not determines the appropriate actions to take.

Closing For A Period of Time

If it becomes necessary to close your business, but you intend to reopen, you should end the service for all employees and provide them with the necessary forms (as detailed above). 

As you are charged per active employee, ending the service for your workforce means that you will not be billed until they become active again.

Permanent Business Closure

In the unfortunate event that you need to close your business permanently, the following steps  need to be followed:

  1. End Service for Employees and Furnish Them with Forms – as described under “Employees Leaving Your Company” (above), the employees’ service should be ended and they should be provided with the forms to facilitate claims for UIF benefits.
  2. Deactivate Admin Users on your Account – if you have provided administrative privileges of your company to any ex-employees, we would recommend that these are deactivated upon ending their service. To do this, click on the profile in the top right corner > Manage Users >Delete. Should you wish for an ex-employee to retain access, you can leave their access rights unamended.
  3. (Optional) Remove the Company From SimplePay – If you wish you can delete your company from SimplePay. We strongly recommend against this as it will mean you no longer have access to information assimilated on SimplePay, which might come in useful e.g. should you have any documents requested from SARS. If you wish to delete the company details of how to can be found here

Closing User Account on SimplePay

It may be the case that you have come to the decision to close your account on SimplePay. If you are sure that this is the right decision for you and there is nothing we can do to change your mind, you will need to do the following:

  1. Get in touch with SimplePay at [email protected] and request they close your account. It would be greatly appreciated if in this email you include:
    1. The reason(s) for ending your SimplePay membership
    2. Method of payment used (direct debit / EFT etc.)

N.B.  SimplePay provides you with the option of freezing your account, meaning you can still access SimplePay for three months. This provides you with ample opportunity to ensure that there is not any information that you need which is still on SimplePay.  If though, you are certain that you have all the information you need, you can also opt to close your account with immediate effect.

  1. If there are any outstanding sums, these must be paid. If you are not in a position to do so, please advise us of this so that our billing team can engage with you on the best course of action.

We appreciate that this must be an extremely stressful and turbulent situation for you, with many hard decisions to make. If this is the end of your use of SimplePay, thank you for the support. We wish you well and hope that we will get the opportunity to work symbiotically with you again in the not-so-distant future. Should you have any questions on the above, please do not hesitate to contact us at [email protected].

Keep well and stay safe.

Team SimplePay