Update to TERS Application Channel

Over the past few weeks we have made multiple mentions of how employers should apply by email for the COVID-19 Temporary Employer-Employee Relief Scheme (TERS) benefit. We received an update today, 16 April, that this method of application is no longer available. 

Employers should now make use of a new online method on the Department of Employment and Labour website.

Through this new application process, employers will still be able to submit the same CSV file generated by SimplePay, which was previously used when applying via email. More information on downloading this CSV file can be found on our COVID-19 TERS CSV Export Help page.

Please note: We are currently waiting on feedback about an error with this new online application when the CSV file doesn’t contain the employee’s Termination Date. It would be best to wait a few days before making use of this online application process whilst any errors are being corrected with their system.

Should you have any queries over the content or processes to follow within this blog, please feel free to contact our support team via [email protected]

If your question is related to a step within the application process, or an error that has occurred within the process, we would encourage you to follow this up on the TERS hotline, on 012 337 1997.

Keep well. Stay home. Stay safe.

Team SimplePay

25 Replies to “Update to TERS Application Channel”

  1. Is the TERS fund application only for workers that are South African citizens? If not what should be entered under ID number for citizens of other countries working at the company.
    Thanks

    1. Hi Etienne, apologies for the delay in replying to your comment. As far as we understand it, TERS should be applicable to workers that are non South African citizens, but we would advise that you confirm with the UIF. We have updated our system to now populate the CSV with passport numbers and other forms of identification.

  2. When a payment is received by an employer will they then receive notice from UIF regarding the split to employees?

    1. Hi Julie, it seems that the UIF have not been providing employers with a breakdown for the amounts to give their employees for TERS payments. We have received word that the UIF will be issuing employers with a reconciliation report to aid employers going forward. They will also be issuing reconciliation reports to employers who have already been paid the TERS benefit.

    2. Hope you have received your distribution from Covid19 TERS.
      If not please log in to the TERS platform and check under Payments for the acceptance letter and breakdown.
      Alternatively please also check the Declined side.
      I got it there before i received the email from them

  3. Good morning.

    Please be let us know how to find out if our application for our staff was successful.

    Thank you.

    1. Hi Zelna, we have been given word that employers should be able to track the status of their TERS benefits by going to this link: https://uifecc.labour.gov.za/. Unfortunately, I do not have any details as to the navigation on their website to locate the status.

    2. Once you log in to the TERS online platform where you should have done the application there is a payments tab that wil report to you on both the acceptance /declined payments.
      Check here for the acceptance letter with the breakdown.
      Double check the declined side as well to ensure you rectify any problems you may have on employees

  4. Dear Sir

    I am employed as an independent contractor at a language school. My employer does not deduct UIF. I last worked at the end of March. We will only have students in January 2021.

    Do I qualify for UIF TERS?

    Michelle Brandreth

    1. Hi Michelle, I think you should try contacting the TERS hotline (012 337 1997) as they will be the best to give advice on this.

  5. We thought we could pay full salaries during the lockdown period, but can only pay 50%. We are wanting to claim the other 50% through the COVID-19 TERS……
    1. How would I capture the salaries on the payslip….the full amount or only the 50%?
    2. How do I do the application for the other 50% online?

    1. Hi Gail, I have asked our Support Team to get in contact with you to assist. Apologies if there is a delay, we are getting a lot of queries at this time.

    1. Hi Clifford, we have been given word that employers should be able to track the status of their TERS benefits by going to this link: https://uifecc.labour.gov.za/. Unfortunately, I do not have any details as to the navigation on their website to locate the status.

    2. Hope you have received your distribution from Covid19 TERS.
      If not please log in to the TERS platform and check under Payments for the acceptance letter and breakdown.
      Please also check the Declined side.

  6. Good day I am unsure of the.
    Amount to be filled in on the minimum wage column. All our employees are above the minimum wage level. Do I enter their basic wage then.

    1. Hi Charmaine, our Support Team will be in contact with you. Apologies if there is a delay, we are getting a lot of queries at this time.

    2. I just completed the min wage as R3500 irrespective of the actual salary. It was accepted like that.

    1. Hi Attie, it looks like SARS have assisted the UIF with registering all SARS-registered employers that are not registered with the UIF already.It may be best to contact the UIF directly to get confirmation of this.

    2. You can now get your UIF number on the TERS platform. You just need to complete your PAYE number and it gives you the UIF number.
      https://uifecc.labour.gov.za/covid19/getYourUifRefJsp
      You may need to first submit a UI19 to upload all your employees to the UIF if you have not done this.
      Or register on Ufiling with your UIF number and ensure that all the staff are loaded there before applying for TERS.

  7. hi . Great site:)
    I have recieved a payment for 14days from TERS for my Employees. It does’nt say what period. Who can I contact to make sure the remainder of the months gets payed.
    Thanks

    1. Hi Digby, thanks for the compliment 🙂 I think your safest bet would be to reach out to the TERS hotline (012 337 1997).

Comments are closed.