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Payroll Help
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    Support      Blog      SimplePay
    Support      Blog      SimplePay
        • Extra Pay
        • Annual Bonus
        • Annual Payment
        • Leave Paid Out
        • Arbitration Awards
        • Dividends Subject to Income Tax
        • Restraint of Trade
        • Loss of Income Policy Payout
        • Company Car
        • Company Car Under Operating Lease
        • Accommodation
        • Employee’s Debt Benefit
        • Bursaries and Scholarships
        • Medical Costs (Other than medical scheme)
        • Travel Allowance
        • Subsistence Allowance (International/Local)
        • Expense Claims
        • Relocation Allowance
        • Phone Allowance
        • Computer Allowance
        • Tool Allowance
        • Uniform Allowance
        • Gain on Vesting of Equity Instruments
        • Broad Based Employee Share Plan
        • Medical Aid
          • Medical Tax Credits
        • Retirement Funds
        • Provision for Tax on Annual Bonus
        • Voluntary Tax Over-Deductions
        • Repayment of Advance
        • Garnishee
        • Maintenance Order
        • Staff Purchases
        • Union Membership Fee
        • Income Protection
        • Donations
        • Antedated Salary/Pension
        • Savings
        • Employer Loans
        • Tax Directives – Other
        • Foreign Service Income
        • Termination Lump Sums
        • Long Service Award
      • Custom Items
      • Entering Employee Hours
      • Time and Attendance
        • Clocking Imports
        • Generic CSV Clocking File Specification
        • Notes on Clocking Import Mappings
        • Bulk Inputs
        • Custom Bulk Inputs
        • Bulk Finalise and Review Payslips
        • Managing Once-Off Payslips in Bulk
        • Bulk Leave Management
        • Excel Import for Capturing Leave
        • Excel Import for Leave Take-On Balances
        • Employee Actions (Bulk Terminations)
        • Excel Import for Employee Details
        • Excel Import for Tax Take-On Balances
        • Frequently Asked Questions
      • Pay Runs
        • Payslip Basics
        • Add a Payslip
        • Notes
      • Goal Seek
        • Service Periods
        • Ending an Employee's Service
        • Payments on or after Termination
        • Recording Maternity and Parental Leave / Long-Term Absence
        • Assisting Employees with UIF Claims
        • Termination Preferences
        • Frequently Asked Questions
        • Annual Shutdown
        • Changing Payslip Dates
      • Frequently Asked Questions
        • I am having trouble with a bulk upload
      • Users
        • Add Users
        • Add API Users
        • Edit Users
        • Filtering and Sorting Users
        • Remove Users
        • Roles
        • Edit Roles
        • Restricted Access
        • Switch Between Users with One Email Address
        • Download User Access Report
        • User Access Review Notifications
      • Security
        • 2-Factor Authentication
        • Email OTPs
        • Automatic Logout Settings
        • Support Access
        • Protecting Your Accounts Against Cybercrime
        • I am having trouble logging in
    • Leave Management
        • Overview
        • Annual Leave
        • Sick Leave
        • Family Responsibility Leave
        • Unpaid Leave
        • Maternity Leave
        • Parental and Commissioning Parental Leave
      • Entitlement Policies
        • Creating Entitlement Policies
        • Active Entitlement Policies (Company Defaults)
        • Employee-Specific Leave Management
        • Editing Leave Details
        • Recording Leave
        • Leave Adjustments
        • Deleting Leave
        • Leave on Any Day
        • Leave Take-On Balances
        • Custom Leave Types
      • Leave Version 1 (Old Leave System)
      • Frequently Asked Questions
        • I am unable to action leave requests
        • EMP201s
        • UIF Declarations
        • Bi-Annual Filing
        • Guide to Bi-Annual Employer Reconciliation
      • SARS Tax Codes for Payroll Items
      • SARS Employment Taxes Validation Process
        • What is ETI?
        • Qualifying Employees
        • Employer Qualifying Criteria
        • Qualifying Wage
        • Qualifying Months
        • Claiming ETI
        • ETI System Changes for qualifying months
        • Calculating ETI
        • Special Economic Zones (SEZs)
        • ETI Management on SimplePay
        • ETI Corrections (Over-Claims and Under-Claims)
        • Additional ETI (COVID-19)
      • OID (Workmen's Comp) Return of Earnings
      • Frequently Asked Questions
        • Add Employees
        • Self-Onboarding
        • Employee Classification
        • Basic Info
        • Regular Hours
        • Tax Take-On Balances
        • Custom Employee Fields
        • Skills and Equity
      • Frequently Asked Questions
    • Employee Self-Service
        • Enabling Self-Service
        • Self-Service General Settings
        • Approval Groups
        • Managing Employee Leave Requests
        • Managing Employee Claim Requests
        • Managing Employee Info Update Requests
        • Actioning Employee Requests
        • Approval Override
        • Email Tax Certificates
        • Issuing Payslips
        • Completing Your Self-Onboarding
        • Payslips
        • Tax Certificates
        • Managing Your Info Update Requests
          • Managing Your Leave Requests
          • Upload Supporting Documents to Leave Requests
        • Managing Your Claim Requests
        • For Employees
          • I do not see my payslip(s) when logging in
          • I see incorrect / incomplete / no information when logging in
        • For Administrators
      • Managing Companies
        • Transferring a Company to a Different SimplePay Account
      • Account Dashboard
      • Account Settings
      • Reminders
      • Feature Labels
      • Frequently Asked Questions
        • Is there a SimplePay app?
        • What is the Notification Centre?
        • Can you integrate with other systems?
        • Is my data safe with SimplePay?
        • Do I have a contract or agreement with SimplePay?
        • How do I delete/close my account?
        • Does SimplePay provide training for users?
        • How much space does SimplePay make available to me?
        • When can I use Xero or Intuit to sign in?
        • Billing Details
        • Billing Method
        • Client Accounts
        • View Statements or Invoices
        • Switching to Paid
        • Freeze Warnings, Freezes, and Unfreezing Your Account
        • How do I download SimplePay?
    • Reports and Downloads
      • View Reports in Google Sheets
        • Employee Basic Info
        • Transaction History Report
        • Balances – Loans, Savings and Garnishees
        • Payslips
        • Termination Certificates and Salary Schedules
        • Custom Reports
        • Leave Requests
        • Leave Report and Leave Days Report
        • Leave Liabilities
      • Accounting
        • QuickBooks Online
        • Accounting for ETI
          • Xero
          • Troubleshooting Common Xero Errors
          • Accounting Splits
          • Integrating Accounting Splits
          • Using Xero Tracking Categories
          • Posting to Separate Entities
          • Xero Gatekeeper: SimplePay Access Key
        • Frequently Asked Questions
        • Variance Report
        • Employee Changes
      • ETI
      • Quarterly Employment Statistics
        • Employment Equity Terminology
        • Employment Equity Reporting on SimplePay
        • Submitting Employment Equity Reports
        • Allocating Items as Not Applicable, Fixed, or Variable
      • Frequently Asked Questions
        • How do I back up my information?
        • Does SimplePay have a blog?
        • Does SimplePay have a sandbox for testing the API?
        • Employer Details
        • Employer Filing Details
        • MIBFA
        • Bargaining Councils
          • MEIBC
          • PSIRA / NBCPSS
          • Bargaining Council Templates
        • Pay Frequencies
        • EFT Settings
        • Beneficiaries
        • Pay Points
        • Job Grades
        • Payslip Settings
          • Hiding Leave Balances on Payslips
        • Basic Pay Settings
        • Formulas
        • Templates
        • Split Pay for Custom Leave Types into Separate Accounts
      • Payslip Components
      • Statutory Deductions and Contributions
          • PAYE Methods
          • Calculating PAYE on Regular Income
          • Calculating PAYE on Irregular Income
          • Understanding the Tax Trace
          • Tax Averaging vs Periodic Method
        • Unemployment Insurance Fund (UIF)
        • Skills Development Levy (SDL)
        • Salary Calculations
        • Leave Pay
      • Independent Contractors
      • Non-Standard Employment
      • Tax Directives – Termination
      • Deemed Remuneration
      • Cost to Company
      • Frequently Asked Questions
      • How do I contact Support?
      • How do I start a chat with Support?
      • I am not receiving SimplePay emails
      • I can't see the chat widget
      • The queue is full for chat support

    Home

    The information on this help site covers the use of the payroll system as well as the legal aspects of payroll. When you are logged into the system, you will be pointed to help topics that are relevant to the function you are using.

    • Payroll Processing
    • User Management
    • Leave Management
    • Submissions and Filing
    • Employee Management
    • Employee Self-Service
    • Company Management
    • Billing
    • Reports and Downloads
    • Payroll Setup
    • Calculations
    • General Support and Help
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