New Feature: Approver Override

We’re all about helping your business be more efficient, which is why we have a mobile app and self-service portal that allows employees to log their own requests for leave, info updates and claims. But what happens when the approver for that request is on leave? Does the request hang in limbo, bringing your payroll processing to a grinding halt? Now it doesn’t have to. Introducing our new approver override function for Full Admin users.

Full Admin users now have the option to step in and make decisions on pending requests that they are not an approver on. The Full Admin’s approval temporarily overrides the need for it to be approved by the approvers in the approval group – in other words, it bypasses the whole approval structure and the Full Admin user’s decision is taken as final.

For more information on how this works, head to our Approval Override help page.

Need assistance with this new feature? Have an idea for how we can improve this? Get in contact with our helpful Support team who are ready to listen and assist if needed.

Team SimplePay

2020 Year in Review and Price Increase Deferment

Like most individuals and companies, SimplePay entered the new decade armed with big dreams and extensive plans for the year that lay ahead. As COVID-19 swept across the world, we were forced to temporarily pause our plans and adapt to the new challenges thrown our way. But one thing has stayed constant throughout: our customers remain our top priority.

It’s with this in mind that we have decided to defer our usual annual inflation-linked price adjustment which is normally effective on 1 January each year. Inflation-linked price adjustments are unfortunately unavoidable, as our sustainability depends on us staying on top of rising costs. However, we recognise that many of you have been through undue hardships in 2020 and we hope that by delaying our price adjustment by a few months, we are able to provide additional relief during these difficult economic circumstances. We will notify you in advance of the effective date for our price adjustment.

As we look back on the year, our team pulled together like never before to ensure that you were equipped to process payroll despite the changing payroll landscape. We rapidly responded to add system functionality as the government introduced various COVID-19 relief efforts and had ever-changing requirements for these. In addition, we assigned a dedicated team to blogging and creating help site articles so that you had easy access to information as it unfolded, and we spent countless hours on phones and emails providing support. We hope that our efforts made this year a little bit easier for you.

Despite the unexpected challenges that we faced in 2020, the SimplePay team still managed to roll out some fantastic new features. Although not an exhaustive list, we’d like to highlight a few of them:

As this year draws to a close, we’d once again like to take this opportunity to thank you for your loyalty, support and understanding throughout the year. We wish you all the best over the festive season and look forward to the positive opportunities that lie ahead in 2021.

Take care and stay safe

Team SimplePay

Password Protected Payslips Are Here!

Gone are the days of employees only being able to receive printed versions of their payslips. Accessing payslips is easier than ever before with our mobile app and self-service portal, and companies have the option of attaching payslips to the emails that are sent to employees when payslips are released to self-service.

We’ve recently seen an increase in requests for password protecting the payslips that are sent via email. Although an employee’s email inbox should be protected with a secure password, we understand that problems can arise where an incorrect email address is entered for an employee, or if an employee leaves their email inbox open and unattended. We took your concerns to heart and are delighted to announce that this feature is now available.

To enable passwords for payslips:

  • Go to Employees > Self-Service > Settings > General
  • Ensure that the checkbox for Attach payslips to emails on Self-Service release is selected
  • Select the Enable password protection for attached payslips (using employee identity numbers or birthdates checkbox
  • Click Save

All payslips sent via email will now be password protected. The password used will be the employee’s identity (ID) number, or where no ID number is available, their date of birth.

Please note that the password is based on the information available at the time of the email being sent. Therefore, changes to an employee’s ID number or date of birth will only impact payslips sent via email after the change and not historic ones.

We hope that this new feature gives you peace of mind over the security of payslip information.

To learn more about emailing payslips to employees, head to our help page here.

Not a SimplePay client? Surprised to hear that payslips can be accessed via a self-service portal and a mobile app? Sign up for our free 30-day trial here and see just how simple payroll can be!

Team SimplePay