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What do I do if I get a Thin Client error?

Should you encounter an error while doing your filing on the new Thin Client (TC) version of e@syFile, please have a look at some possible errors and their suggested solutions below.

Error "Extra text after Employer EOL Marker - code 9999"

  1. Open e@syFile TC.
  2. Navigate to Employer Admin > Edit Employer.
  3. Locate the SEZ (Special Economic Zone) dropdown.
  4. Select the option "Please Select" – even if it appears blank.
  5. Scroll down, and click Update Employer.
  6. Refresh the declaration, and attempt submission again.

Server not available

You might see the following text in the error message:

"e@syFile Thin Client - System Unavailable

e@syFile Employer server cannot be reached. It is either still starting up or not available."

In this case:

  1. Close the application.
  2. Wait a few minutes.
  3. Reopen the application.

If this does not work, then you can try starting the application manually by using your computer's task manager.

EMP501 Reconciliation does not balance

This could be because not all the tax certificates were imported into e@syFile. In this case:

  1. Check your payroll certificate totals, and compare them to the PAYE, SDL, and UIF certificate totals displayed on the EMP501.
  2. If the certificate totals reflected on the EMP501 are not correct, then not all your tax certificates were imported into e@syFile.
  3. Delete the imported file, and import the file again until the totals are reflected correctly. (This might need to be done more than once.)