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Billing Method

There are currently two billing methods available. For each of these methods you will receive invoices, the details of which can be configured from the Billing Method screen, by going to the Profile icon ( ) > Billing > Billing Method.

Monthly Card Payment

Your card account will automatically be debited monthly with the outstanding balance, which is usually the amount of your most recent invoice.

Setting Up a Card

On the Billing Method screen mentioned above, you can set up your card as follows:

  1. From the Billing method dropdown, select "Monthly card payment".

  2. Click Capture Card, input your card details, and click Pay ZAR 1.*

    Saving without card details

    If you click Save before you have captured your card details, you will see a message at the top of the screen reminding you to do so. You can click on Billing Method to take you back to the relevant screen.

  3. Click Authenticate, and follow the steps specific to your bank to authorise the payment.

  4. Click Save.

*The R1 payment is purely for authentication purposes and will automatically be refunded.

Card payment processing

Once your card details have been captured, payment will be processed within 2 business days.

Removing a Card

On the Billing Method screen mentioned above, you can remove a card as follows:

  1. In the Billing Method dropdown, change your billing method to the non-card option.
  2. Click Remove (which will become available next to the card details once the method is changed).
  3. Click Save.

Managing your saved card details

You cannot edit the details of a card once it has been authenticated, nor can you have multiple cards saved. To capture a new card, click Capture next to If you want to update your card data. Once the new card has been authenticated, it will replace the previous card.

Monthly Debit Order

You will receive an invoice each month on your billing date for your records, and the outstanding amount will automatically be debited from your account.

Debit order processing

Debit orders are processed two working days after the 5th and 22nd of each month. Your debit order will go off only once a month based on your billing date.

Setting Up a Debit Order

On the Billing Method screen mentioned above, you can set up your debit order as follows:

  1. From the Billing method dropdown, select "Monthly debit order".
  2. Click Save.

  3. Enter your Monthly Debit Order Details.

    • Under Contact Details, you can check the Is this a personal account? box if the answer is yes.

    Universal branch codes

    Under Bank Account Details, the universal branch code is a required field.

    Click here for a list.

    Absa Bank – 632 005
    African Bank – 430 000
    Bank of Athens – 410 506
    Barclays Bank – 590 000
    Bidvest Bank Limited – 679 000
    Capitec Bank Limited – 470 010
    Discovery Bank Limited – 679 000
    First National Bank (FNB) – 250 655
    FirstRand Bank Limited – 201 419
    HSBC Bank – 587 000
    Investec Bank Limited – 580 105
    Mercantile Bank Limited – 450 905
    Nedbank – 198 765
    Old Mutual – 462 005
    Rand Merchant Bank – 261 251
    RMB Private Bank – 222 026
    Sasfin Bank Limited – 683 000
    SA Post Bank (Post Office) – 460 005
    South African Bank of Athens Limited – 410 506
    Standard Bank – 051 001
    Standard Chartered Bank – 730 020
    Tyme Bank – 678 910

  4. Click Save again.

  5. After saving, you will see a Debit Order Mandate Status section appear at the bottom. Click on Sign eMandate.

  6. You will be redirected to the Netcash website, where you have to follow the steps as indicated.

    Valid phone number

    It is very important that you enter a valid and correct phone number in step 3 above. This is because Netcash will use that number to send you OTPs during their verification process.

  7. Once you've completed the Netcash process, you will be redirected to the Billing Method tab on SimplePay.

You can check the Debit Order Mandate Status section to see the progress of your eMandate. Also, you can click on View Signed Mandate (PDF) to check all your information; note that you will be redirected to Netcash again.

Cancelling a Debit Order

On the Billing Method screen mentioned above, you can cancel an active debit order as follows:

  1. Under the Debit Order Mandate Status heading, click Cancel.

    No Cancel button

    Note that this button will be visible only if you have an active debit order with SimplePay.

  2. Make sure that you read and understand the message in the pop-up.

  3. Click Confirm if you want to go ahead with the cancellation.