How do I contact Support?
There are three main ways to get in touch with Support: email, chat, and phone.
Email¶
There are two ways to email Support:
- At any time, you can send an email to support@simplepay.cloud.
- When you are logged in to the system, you can send an email from the Support page (Question mark icon () > Support > Send an Email).
Granting access
If you email us from the Support page, you can also grant us read-only access to your data for 48 hours. This is optional and can be useful, especially if having access to your data will help us investigate and resolve your issue faster.
You can read more about this in the article below:
Chat¶
When you are logged in to the system, you can start a chat with a Support agent from the Support page. More information is available here:
Chat availability
Chat support is available only during certain times, namely, from 09:00 to 17:00, Monday to Friday, excluding public holidays. You are welcome to email us outside of these times instead, and we’ll get back to you as soon as possible.
Phone¶
You can call us from 09:00 to 17:00, Monday to Friday, excluding public holidays, on (011) 568 0721.