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The Promotion of Access to Information Act 2 of 2000 (PAIA) is a body of law promoting the right of access to information and fostering a culture of transparency and accountability in South Africa. 

Under certain circumstances, PAIA enables natural or legal persons to access their information which is, or may be, being stored by a private body like SimplePay. PAIA balances the right of access to information with the rights to privacy, commercial confidentiality and other rights listed in chapter 2 of the Constitution and is enforced by the South African Human Rights Commission (SAHRC).

SimplePay is fully committed to its obligations under PAIA and in order to assist a person wishing to access records held by us, we have compiled a Section 51 Manual which facilitates requests for information held by SimplePay. The South African Human Rights Commission has also published an easy to understand guide in terms of Section 10 of PAIA, which aims to assist persons in accessing records and documents and exercising their right to information. Please refer to the Information Regulator’s website for more information regarding PAIA, or to download the aforementioned Section 10 Guide in any official language.